Leiligheter Urban-Loritz ★★★★
Getting there: It's a 7 min walk from Westbanhof, or you can take tram No. 5 which runs quite frequently even in the evening. Keys are in a safe box at the building entry point. Rented apartment / 1 week: Old historical building needing some conservation work done, but the lift works fine. Apartment in mint condition : all fixtures, furnishings, settings and interior décor maintained in a sound, clean condition and for the purpose intended. It was bigger than I anticipated, w/ a fairly large bathroom, and tall ceilings. Expect the full- XXX concept. Printed instructions, provided in a folder including easy wi-fi connection. All electrical and gas equipment in good working order and obviously regularly monitored to ensure guests' satisfaction. Service: A member of management is available at all times through a hotline, and during the day it will reach the apartment in a just a few minutes in case of need. The washing-machine had instructions displayed in German words (a language that I don't master), and the person got it started in no time after a simple email. I didn't see any emergency procedure notices, but I didn't look for it (maybe you should). BTW: I don't smoke. Personal evaluation: Local Service Office in Vienna : Overall, very good guest service giving me the impression of being well cared for by trained, professional and attentive staff. Excellent social skills w/ a positive attitude and a willingness to help. Anticipation of individual guests' needs evident in dealings with future bookings w/ Interhome. I don't know if they are multilingual, but English is not a problem. This is a clean deal – no hidden taxes or further charges. Good value for money I cannot but recommend. I booked from the Interhome website, and further communications via email were quick and efficient.
Well organized, responsive and helpful communication via booking and check in process. Easy access to the keys via locker at the location. The apartment is very clean, warm, nicely decorated, comfortable and can accommodate more people. Good side is that WC and bathroom are separate. Location: 6 min to Westbahnhof, 3min to tram 49, 1 min to tram 5.